Refund policy

Returns are typically not accepted due to our products being personal care items. A return is only approved under special circumstances and is by individual case by case - at our discretion. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, you can contact us at screamandsugarct@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at screamandsugarct@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is missing or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at screamandsugarct@gmail.com.

Lost Packages

Once a package leaves our hands, we are no longer responsible for shipping times, lost, or damaged packages. It is in the hands of the shipping company and you can file claims with your tracking number. Please reach out and we will help as much as we reasonably can.